Q: The size I am looking for is not shown?
A: The sizes for the canvas and paper printing are the most popular. If you require a different size please contact us for a price.

Q: How do I send my pictures?
A: On checkout step two after you log-in there is an upload form, please click browse and locate the file on your computer and click upload. If it is on a CD or your image is on paper etc you are welcome to post it to us at Blue Goose Gallery, 87 High Street, West End. Southampton. SO30 3DS. We return all original images on paper with your completed order.

Q: The original image I would like printed is on paper?
A: If you send the image to us we can scan it (small fee payable) to a high resolution and return the original with the completed order or you can scan it yourself. If scanning the image yourself please scan it to a high resolution and at 300 dpi.

Q: Which file format do you prefer?
A: The preferred format is JPEG, we can also process TIFF, PSD and PDF files

Q: I would like a style not shown?
A: The styles shown for the canvas and paper printing are the most popular. If you require a different style please contact us for a price.

Q: When can I expect my order to arrive?
A: Please allow seven days for printing orders, although during busy times Christmas etc the waiting period may be unintentionally extended if this occurs we will contact you. Prints are usually dispatched within two days. Most items are shipped using Royal Mail second class post which normally takes 1-3 days to arrive. Delivery times are subject to Royal Mail practices and we cannot be held responsible for the length of delivery time once the parcel leaves us.

Q: How much is the Shipping and Handling Charge?
A: Shipping and handling is free for prints and £5.95 for printing orders. International shipping depends on the weight and size of the item. Please click here to view shipping costs

Q: Do you ship internationally?
A: Yes we ship internationally, please email for international shipping rates

Q: What if my item is out of stock?
A: Due to the large amount of stock we hold sometimes an item is 'out of stock' and not marked as such. This is unintentional and only happens when the last item is sold in our retail premises and our website database has not been updated. When this arises we will notify you as soon as possible and refund any payment taken.

Q: Can I collect from your premises?
A: Yes you can. As our stock is divided between our retail premises and our warehouse please contact us before collection to enable us to ensure your item is in the shop ready for you to collect.

Q: What if my order arrives damaged?
A: The items are very well packed and protected for dispatch. However, if your order does arrive damaged please contact us within seven days and we will replace the item as soon as possible. We will require the damaged item to be returned to us in the original packaging and box etc before sending a replacement.